1.

I agree with this. But still wonder will the teens still think the same way when they become adults/parents ? I think its their age factor which makes them think so and do such things.

2.

This is not limited to teens today. Most business I’m familiar with operates this way, and its more so the higher you go in the hierarchy. Its a trend in that direction, certainly, but calling it a phenomenon of teens today is a bit overstated.

3.

“When we do snare Citizen 2.0 as a customer, we had better make doing business a good “experience”. Citizen 2.0 will expect harmonised instant service and highly tailored solutions. Their tolerance for today’s slow, siloed approaches will be low.”

Such qualities of future generations, as described above, will surely produce more cross-generational misunderstanding. I wonder how this will impact the workplace? Will workforce veterans balk at young hyper-active whipper-snappers or embrace their multi-tasking as productivity?